Who we are
Kulu Eco-Services collects fats, oils and grease (FOG) and organic waste in Cape Town and converts it into feedstock for biofuel and biogas. Our website address is https://kuluecoservices.co.za. This policy explains how we handle personal information collected through this website, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Contact details
Kulu Eco-Services, 75 Wimbledon Rd, Blackheath, Cape Town, 7580. Email: sales@kuluecoservices.com. Phone: +27 79 294 4390 or +27 72 797 2680.
Our Information Officer is our CEO, Dr Pieter van Heyningen. Send privacy requests to sales@kuluecoservices.com with the subject line “Privacy request”.
What we collect
We collect the information you choose to give us through the forms on this website:
- Contact form: your name, email address, the service you are enquiring about and your message.
- Book a service form: your name, business name, contact number, email address, the service you need and your collection address.
- Newsletter sign-up: your name and email address.
We also collect technical information automatically, such as your IP address, browser type and the pages you visit, through cookies and the services listed below.
Why we use it
- To respond to your enquiry, quote for and schedule collections, and deliver our services.
- To issue safe disposal certificates and the compliance reporting linked to your account.
- To send you our newsletter, if you have signed up. You can unsubscribe at any time using the link in each email.
- To understand how visitors use the website so we can improve it.
- To protect the website from spam and misuse.
We process your information because you asked us to, because we need it to provide a service under an agreement with you, or because we have a legitimate interest in running and improving our business. We do not sell your personal information.
Cookies and third-party services
This website uses the following services, which may set cookies or collect technical information on our behalf:
- Google Analytics (through Google Site Kit), to measure website traffic.
- Meta Pixel, to measure the results of our Facebook and Instagram activity.
- Google reCAPTCHA and WP Armour, to block spam on our forms.
- GetButton, which provides the chat button that opens WhatsApp.
- YouTube, for embedded videos.
You can block or delete cookies in your browser settings. Some parts of the website may not work as intended if you do.
Who we share it with
We share personal information only with service providers who help us run the website and our operations, such as our hosting, email and analytics providers, and only as far as they need it. Some of these providers store information outside South Africa. Where that happens, we rely on providers that are bound by data protection laws or agreements offering protection comparable to POPIA. We may also disclose information where the law requires it.
How long we keep it
We keep enquiry and booking information for as long as we need it to provide our services and to meet our legal, tax and waste compliance record-keeping duties. Newsletter details are kept until you unsubscribe.
How we protect it
We use reasonable technical and organisational measures to protect your information, including a secure (HTTPS) connection, restricted access to our systems and spam protection on our forms.
Your rights
Under POPIA you may ask us what personal information we hold about you, ask us to correct or delete it, object to us processing it, and withdraw your consent to direct marketing at any time. Email sales@kuluecoservices.com and we will respond within a reasonable time.
If you are not satisfied with how we handled your request, you may lodge a complaint with the Information Regulator (South Africa) at www.inforegulator.org.za.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page. Last updated: 14 October 2026.